When they do begin to open up you will need to become an active listener – here are some thought provokers:
- Don’t listen with just your ears – use your eyes and your emotions too
- Don’t be a mind reader and fill in the gaps that they leave – ask if you want to know more.
- Try not to be judgmental – listen with an open mind
- Watch for their facial expressions and look out for when they are fidgeting
- Silence is a great tool – use it wisely
- Be careful with your interruptions especially if they are getting deep and meaningful
- Tone of voice is definitely worth tuning in to
- Practice reflecting back to them in summary form what you have heard.
- Avoid cliché comments – one example that many people don’t like is ‘How did that make you feel?’
- Find the time to listen – don’t let them feel pressured.
Feel free to add to the list – press the comment button below.
